Refund Policy for CERAXA FOUNDRY TECH INDIA

At CERAXA FOUNDRY TECH INDIA, we strive to ensure customer satisfaction with our products and services. However, in the event that you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Defective Products: If the product you receive is defective or damaged during shipping, you are eligible for a full refund or replacement.
• Incorrect Orders: If the product delivered does not match your order (incorrect specifications or model), you may request a refund or exchange.
• Service Issues: If a service provided does not meet the agreed-upon terms, refunds may be issued after review and verification by our support team.

2. Refund Process

To initiate a refund, you must:

• Contact our customer support team within 7 business days of receiving the product.
• Provide proof of purchase, along with photographs or documentation supporting your refund claim.
• Return the product, in its original packaging, to the specified return address (if applicable).

Once your return or request is received and inspected, we will notify you of the approval or rejection of your refund.

3. Non-Refundable Items

Refunds will not be issued for:

• Custom-made or special-order products that meet the agreed specifications.
• Products damaged due to misuse, negligence, or unauthorized modifications.
• Products returned without prior approval or outside the eligible return period.

4. Refund Method

Approved refunds will be processed through the original payment method within 10 business days of receiving the returned product. Depending on your payment provider, the refund may take additional time to reflect in your account.

5. Shipping Costs

• Defective or Incorrect Products: CERAXA FOUNDRY TECH INDIA will cover the cost of return shipping for defective or incorrect items.
• Other Reasons: For non-defective product returns, the customer will be responsible for covering shipping costs, unless otherwise agreed.

6. Exchanges

In cases where an exchange is preferred (for defective or incorrect products), we will ship a replacement once the returned product is received and verified.

7. Cancellation of Services

For services, if you wish to cancel before the agreed service start date, you may be eligible for a partial refund depending on the work completed up to the cancellation date.

8. Contact Us

For refund inquiries, please contact our customer support team.